At Jag Drums, we strive to provide the highest quality products to our customers. However, we understand that sometimes you may need to return an item to us. Please review the following return policy to ensure a smooth and efficient process.
- Do not send your Jag Drums product back to our address. Instead, please contact us through our website or email address [email protected] to initiate the return process.
- If you receive an incorrect item, please contact us as soon as possible to report the issue.
- If an item is faulty or does not meet your expectations, please contact us to determine a return or exchange option.
- If you wish to return an item for refund or exchange, please note that the cost of returning the item to us is your responsibility. Please retain proof of postage for your own protection.
Return Terms
- The goods are your responsibility until they reach us. We recommend that you keep a record of your returned item’s tracking number.
- Refunds for returned goods will be credited to the original card used for payment.
- Returns are processed within 10 business days, and refunds can take an additional 5-10 working days to appear in your account, depending on the card issuer.
- We reserve the right to deny any unfair return request.
Exchanges
- In the event of a faulty or non-conforming item, we will provide an exchange option. Please contact us to discuss the details of the exchange.
- Exchanges are subject to availability and may require additional payment if the exchanged item is of higher value.
Contact Us
If you have any questions or concerns regarding our return policy, please do not hesitate to contact us at [email protected]. We will respond promptly and work with you to resolve any issues.
By shopping at Jag Drums, you acknowledge that you have read, understood, and agree to our return policy.